Journal
Notes from service.
Essays on hospitality, service, and technology that stays out of the way.
June 2026 · 4 min read
QR ordering without the cafeteria feel
QR menus earned a bad reputation in fine dining. The problem was never the QR code — it was everything that loaded after the scan.
Read the essayJune 2026 · 5 min read
An AI menu assistant, not an AI gimmick
Most 'AI menus' are chatbots bolted onto a PDF. The useful version behaves like your best captain: it listens first, then recommends with confidence.
Read the essayJune 2026 · 4 min read
Your POS is not the enemy
Every platform pitch ends with 'rip out your POS'. Ours doesn't. The POS is the kitchen's source of truth — the job is to sync with it, not fight it.
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